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Refund Policy

A Legal Disclaimer

Refund Policy for Silverbrook Media

At Silverbrook Media, we strive to provide excellent service and results for all clients. Due to the nature of digital services and custom work, we operate a clear refund policy to protect both our clients and our business.
 

1. General Eligibility

Refunds may be requested within 7 days of service commencement or delivery. This applies to:

  • Website builds

  • Social media and marketing services

  • Content creation

  • Advertising management

  • Consultancy services

Refunds are evaluated on a case-by-case basis.
 

2. Post-Work Clause

Once work has been delivered — including creative assets, website designs, social content, strategy documents, ads setup, or any digital output — refunds will only be issued on the unused portion of services and only if the deliverables have not been implemented.

Refunds will not be granted for:

  • Work already completed and handed over

  • Services already delivered and visible to the client

  • Time spent on strategy, planning, or consultation
     

3. How to Request a Refund

To request a refund:

  1. Contact us within 7 days of delivery.

  2. Provide details of the service and reason for the request.

  3. We will review and respond within 5 business days.
     

4. Partial Refunds

If a refund is approved, it may be prorated based on work performed and expenses incurred.
 

5. Contact

For refund inquiries:

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